CONFLICT MANAGEMENT STRATEGIES AND ORGANIZATIONAL PERFORMANCE OF ROAD TRANSPORT WORKERS IN CROSS RIVER STATE, NIGERIA

Arikpo, Nneoyi Nnanna (Ph.D) & Yahaya-Idinye, Lateefah

Department of Business Management

Faculty of Administration and Management Sciences

University of Calabar

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Abstract

Road transport workers in Cross River State are currently affected with taskforce, relationship, and process related conflict. This ongoing struggle is consuming valuable workers time and resources. If not effectively managed, this conflict has the potential to escalate, resulting in significant employee and financial costs. This study examined conflict management strategies and organizational performance of road transport workers in Cross River State, Nigeria. The study had two research objectives, two research questions, and hypotheses. Review of related literature was carried out based on the variables of this study. Survey research design was adopted for the study. The population of the study comprised of 206 employees. Census was adopted for the study. Fifteen items questionnaire was the instrument used for gathering data for the study. Conflict Management Strategies and Organizational Performance Questionnaire (CMSPQ) was the instrument used for data collection. Simple Linear Regression was used to test hypotheses. The hypotheses were tested at .05 level of significance. Findings revealed that collective bargaining strategy and mediation strategy had significant influence on organizational performance of road transport workers in Cross River State. Road transport organizations and workers in the State desired recognition, better salaries, wages and great improvements in the terms and condition of work. However, in spite of government policies put in place including arbitration, communication, third party intervention and negotiation aimed at influencing road transport workers, some road transport workers are still not improved at the level expected of them. The study recommended among others that three partners (government, employers and employees) should imbibe good morality in their dealing to achieved collective bargaining strategy.

Key words: Conflict management strategies, collective bargaining strategy, mediation strategy and organizational performance. Download Pdf